A warm welcome awaits.
Step inside our Guest Services hub and you’ll be greeted by one of our knowledgeable team members, ready to ensure your experience is enjoyable, every step of the way.
Open seven days a week and located between Cadbury’s and our play areas in the North East corner, Guest Services is your go-to destination.
From local travel information to dining recommendations, or simply a quiet space to relax, our friendly team is here to help.
Located at Guest Services, we offer a quiet room for those in need of a place to retreat, plus a dedicated baby feeding room for parents seeking a comfortable and private space.
We proudly support the Hidden Disabilities Sunflower scheme, and host a Quiet Hour that many of our stores join too. These calm, considered periods create a serene environment for those who prefer a gentler shopping experience.
We offer a shuttle bus service on weekends and bank holidays to Tewkesbury town centre stopping at The Crescent outside Tewkesbury Abbey and the train station. Our shuttle bus runs every 30 minutes throughout the day, from 30 minutes prior to opening to 30 minutes after we close.
We’re committed to providing an effortlessly comfortable and welcoming experience for every guest. Explore our services and facilities designed to support your visit.
Alongside our dedicated baby changing suite, a fully equipped Changing Places toilet is available nearby at Dobbies, offering advanced facilities for guests with additional needs.
If you need first aid assistance when visiting Cotswolds Designer Outlet please go to Guest Services or speak to a member of our security teams or store staff.
Complimentary WiFi is available throughout the public areas of Cotswolds Designer Outlet.
We have dedicated coach parking for guests of Cotswolds Designer Outlet. If you are interested in visiting us via coach, please get in touch with our team.
To support our guests with hearing impairments, hearing loop induction systems are available at a number of locations throughout the outlet.
Personal photography is of course allowed, though we ask all guests to respect and adhere to any requests by our security teams should they ask for photography to cease.
Guests should also be aware that at any time photographers may be on-site at Cotswolds Designer Outlet. If you do not wish to be photographed, please let the photographer know at the time.
