An effortlessly comfortable experience.
We’re committed to providing a welcoming experience for every guest. Explore our services and facilities designed to support your visit below. If you find yourself in need of assistance during your visit, our hospitable Guest Services team is on hand to ensure you have the most enjoyable experience with us.
If there’s anything further we can do to make your visit more comfortable, please do let us know at Guest Services.
Access without compromise.
We provide seamless step-free access, accessible toilet facilities and premium parking bays for your comfort.
Communicating with clarity.
To support our guests with hearing impairments, hearing loop induction systems are available at key locations throughout.
Changing Places Facilities.
A fully equipped Changing Places toilet is available at Dobbies, offering advanced facilities for guests with additional needs. Opening hours at Dobbies differ from our own, so please check before your visit.
Mobility Scooter Booking.
To enhance your comfort and convenience, and ensure greater accessibility while visiting, pre-book one of our complimentary mobility aids via our booking system. If you require a mobility aid within 24 hours, please call 01684 645970 and select option 2.
A place of calm.
Every Wednesday from 10:00 AM to 11:00 AM we host a quiet hour, which is a more relaxed and sensory-friendly environment. These calm, considered periods create a serene environment for those who prefer a gentler shopping experience.
Located at Guest Services, we offer a quiet room for those in need of a place to retreat, plus a dedicated breast feeding room for parents seeking a comfortable and private space.
A friendly face.
Support dogs receive a warm welcome at Cotswolds Designer Outlet, with enhanced access for guide dogs and emotional support dogs.
If you find yourself in need of assistance during your visit, our hospitable Guest Services team is on hand to ensure you have the most enjoyable experience with us.
Single Shoe Service
Adidas offers an in-store service to help make our footwear more accessible to those living with leg limb difference by offering customers at Cotswolds Designer Outlet the option of purchasing only their required shoe at 50% of the listed price.
This initiative is available on all footwear in-stock, in-store.
