Store Manager

Functional Vision and Mission

Vision: To be the Premium Chocolate retailer and the number one choice for gifting and self-indulgence.

Mission: Develop and nurture brand advocates through our distinctive chocolate experience, which is brought alive in our chocolate shops every day.

Main Purpose of Job

• Lead in every sense of the word, motivating, inspiring and developing a team of dedicated chocolate advisors, towards the accomplishment of the retail plan
• Be accountable for the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies
• Embody the Lindt brand with passion and create a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day
• Actively support an environment of collaboration through sharing knowledge, information and encouraging teamwork to drive ideas to action

Key Responsibilities Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward

• Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets
• Track store KPI’s, identifying opportunities and risks, supported by a clear course of action
• Align with line manager on action plans from store performance reviews
• Provide monthly feedback to line manager on opportunities for key trading periods
• Be responsible for store expenditure and cost budgets through monitoring of P&L, whilst ensuring that staffing is optimised to meet business demands

Delivering and Developing Operational Excellence

• Create a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store
• Implement and manage audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.
• Complete online Health and Safety tools and take associated actions to ensure compliancy and a safe working environment for all
• Ensure operations, processes and systems in store are implemented and regularly reviewed to enable smooth running and resolution of issues in a timely manner
• Escalate issues to appropriate team when necessary in a timely manner
• Effectively manage your time to ensure all deadlines are met and full compliance is achieved.

Delivering Outstanding Premium Visibility and Communication with our Customers

• Create and empower a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition by living the values and personally demonstrating how to foster a customer centric-culture
• Embrace the Global Retail Mystery shop program using the results to recognise strengths and share best practice whilst identifying skill gaps and training requirements
• Execute in-store marketing activities and monthly visual merchandising plan to company standard
• Stay informed of current trends and contribute to weekly Competitor Watch of the local market place
• Understand and actively anticipate consumer needs and goes the extra mile to delight customers

Leading for an Inspiring Place to Work

• Inspire a shared vision by communicating clear goals, and fostering a positive and rewarding work environment, through set objectives
• Develop skills and capability in the store team and create a culture where they never want to stop learning, empowering others to meet their goals
• Develop active PDPs focusing on the what and the how
• Conduct monthly 1-2-1s with feedback, leveraging coaching style where appropriate to guide your store teams’ performance
• Hold active career conversations leading to clear succession planning in store and the wider retail division
• Recruit passionate and driven individuals who will complement the team and are Lindt brand ambassadors
• Develop line management skills of the team, leading by example
• Resolve performance issues in a timely manner, partnering with Area Manager and HR where necessary
• Communicate effectively between stakeholders and all depts of the business.

Ice Cream and Drinks Responsibilities

• Be accountable for maintaining high standards in food safety and health safety in store.
• Ensure all team members training records are in date.
• Ensure that all IC&D related documents/records are kept up to date.
• Be knowledgeable and confident about the products that are served.
• Produce and prepare all the products in line with brand standards.
• Ensure the correct level of IC&D components are in stock at all times to meet the sales demand.
• Ensure IC&D area is fully operational during store trading times.
• Provide training and coaching to colleagues to ensure all team members are confident in the IC&D station.

Working Relationships

Positively build working relationships and exceed expectations with both internal and external contacts:

Internal – Retail Field team, Retail HO team, HR, Finance, Supply Chain, Customer Marketing, IT

External – Customers, Shopping Centre and Outlet Centre Managers, Retail Network

Qualifications, Knowledge and Experience Required

· Proven management experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer

· Proven track record of creating and managing high performing teams to include full understanding of people leadership (experience in talent development, succession planning, recruitment and disciplinary processes etc.)

· Numerate with good analytical and IT skills

· A highly motivated self-starter, with a drive for results

· Excellent interpersonal skills, able to build relationships and influence at all levels

· An infectious can do attitude – ready to try new things and enthuse everyone you meet

Promotional Guidelines

Career progression can be determined by a number of factors including;

· Being able to take on a broader remit of responsibilities within your current role.

· Working outside the boundaries of your current role and demonstrating examples of additional responsibilities.

· Identifying the behaviours displayed in the next role on your career path and demonstrating how you have met these.

· Identifying the components in the next role on your career path and creating a PDP to enable you to develop the skills and behaviours needed at this level.

It is impossible to list every requirement for, or responsibility of, any position. Similarly we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs

How to apply:

Please visit our careers website: Store Manager (Ice Cream and Drinks) | Lindt Careers Portal Careers